Sometimes, EHallPass also known as Securly Pass may stop working due to system maintenance or technical issues. Knowing how to identify a system outage can help students, teachers, and school staff react quickly and keep things moving. Here is how you can tell if EHallPass is down and what steps to take.
Signs That EHallPass Is Down
You may notice several issues that point to a system outage:
- The website or mobile app refuses to load or displays a blank screen
- You see messages like “Service Unavailable” or a spinning icon that never finishes loading
- Students cannot request passes and receive error messages or app crashes
- Teachers do not receive pass requests and even test requests do not appear
- The issue affects multiple people at once, not just one student or device
If many users across different devices face the same issue, it likely means the problem is with the EHallPass platform, not individual accounts.
Confirm the Issue
Start by checking if your internet connection is working. Try opening a few other websites. If those work fine but EHallPass does not load, it could be a problem on their end. You can also try both the app and website version. If neither works, the service may be experiencing a broader issue. Asking someone nearby if they are facing the same issue is a quick way to know whether the problem is widespread.
Use the Official Securly Status Page
Since EHallPass is part of Securly, you can check their official status page. This site gives live updates on whether EHallPass and other Securly tools are working. Look for terms like “Operational,” “Performance Issues,” or “Outage.” If there is scheduled maintenance or an active outage, the status page will show it clearly. You can usually find this page through Securly dot com or by searching “Securly status page” online.
Communication from School
If the system is down during school hours, your school’s IT team or administration might send an announcement. This could be through email, a staff alert, or over the PA system. They might say something like, “EHallPass is currently down, please switch to paper passes.” If you receive such a message, it confirms the problem is not just on your end. If you are an administrator, be sure to inform staff quickly when you confirm a system outage.
Monitor for Updates
It is useful to check for updates while the platform is down. Refresh the Securly status page or check your email for admin notices. Some schools also follow Securly’s social media accounts for live outage updates. These outages usually do not last long, but staying aware helps staff know exactly when the system comes back online.
Common Reasons for Downtime
Several things can cause temporary service outages:
- Scheduled system maintenance, sometimes running longer than expected
- Technical problems with EHallPass servers
- Internet or network issues at your school that prevent access
- Regional internet outages that impact many services
If other websites are working but EHallPass is not, the issue may be on their server side. But if multiple websites are down, the problem could be your school’s network. In that case, contact your IT team to report the issue.
Always Have a Backup Plan
Even though outages are rare, it is important to be prepared. Every school should have a backup plan such as using printed paper passes or a manual sign out sheet during downtime. Train teachers and students on what to do if the app or site is not available. You can log the missed information into the system later if needed.
Summary
To know if EHallPass is down, look for signs such as the website not loading, pass requests failing, and reports of issues from multiple users. Confirm your internet connection is working, try both the app and the browser version, and check the official Securly status page for updates. If the system is indeed down, use manual hall passes until it is restored. These situations are usually resolved quickly and with minimal disruption if you follow a prepared backup plan.
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